The aim of the project is exceptional patient, whanau and staff experience of Northland health services (safe, effective, person centred, values led, timely, efficient and equitable).
The specific objectives are:
In addition the project is addressing the following recommendations of the Northland DHB Patient Safety and Quality Improvement Review:
The Northland population experiences health and socioeconomic inequities, an aging population, people living longer and increasing prevalence of chronic disease. At the same time the healthcare system is under workforce and financial pressure. Further people have increasing expectation for information and involvement in managing their health. In response, patient and whānau centred care aims to assist Northland DHB to:
The core concepts as summarised below will contribute to achieving these aims:
Respect and dignity
Health care practitioners listen to and honour patient and whānau perspectives and choices. Patient and whānau knowledge, values, beliefs and cultural backgrounds are incorporated into the planning and delivery of care.
Health care practitioners communicate and share complete and unbiased information with patients and whānau in ways that are affirming and useful. Patients and whānau receive timely, complete, and accurate information in order to effectively participate in care and decision-making.
Patients and whānau are encouraged and supported in participating in care and decision-making at the level they choose.
Patients and whānau are also included on an institution-wide basis. Health care leaders collaborate with patients and whānau in policy and programme development, implementation, and evaluation; in health care facility design; and in professional education, as well as in the delivery of care