Where to Go if Experiencing Symptoms | Northland DHB

Where to Go if Experiencing Symptoms

Where to go (or who to contact) if experiencing symptoms
  • Please only contact Healthline or your General Practice for testing (swabbing) advice IF you have symptoms, OR if you have another condition that needs urgent care (today).
  • Click this link to find out if your GP offers COVID-19 testing and when it is available.

  • If you have symptoms, and you have difficulty contacting Healthline (0800 358 5453 ) or your general practice, please:
    • Stay home and look after yourself and your family
    • Try again later.
  • If you need non-urgent care (such as a repeat prescription), please use your patient portal (Manage My Health or similar) if at all possible to reduce the number of phone calls to your general practice

Above all, be patient and be kind.

To find your GP service go to this link. 

For Community Based Northland Testing Centres go to this link.


Urgent Care Clinic

Please Note 

White Cross 

32 Reyburn Street

(09) 470 1083

This Urgent Care Clinic provides COVID-19 testing as part of its usual business though it is not a testing centre.

Mon-Fri - 7.30am until 4pm

Sat - 8am until 12pm 


We recommend a Northland DHB Community Based Testing Centre or General Practice as the first point of call for a COVID-19 test. 

Prior to contacting White Cross, please check testing availability with your usual GP and the opening hours of a Community Based Testing Centre in your area.

Northland DHB COVID-19 Hotline 0800 600 720

  • You can call this number if you have not been notified of your COVID-19 test results AFTER 5 DAYS.
  • The 0800 line is open 8am to 4.30pm, Monday to Friday.
  • This is not a health advice hotline.  For any health advice call Healthline 0800 611 116 or 111 in an emergency.
  • The COVID-19 Hotline is strictly for COVID-19 test results and information on testing centre locations/times only. 

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