Hospital Services | Northland DHB

Hospital Services




Our hospital services at Red

You cannot be asked to provide your vaccine pass to access basic needs services,  including supermarkets, dairies, 
petrol stations, public transport, pharmacies and essential health care - this includes our hospital services and visitation.
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Accessing Healthcare and Appointments

Pregnancy and Post Natal Care

Kaitiaki Partners in Care


Accessing Healthcare and Appointments

Our hospitals are continuing to operate under Traffic Light Setting Red with a revised Visitor Policy in place. You should access health care services as usual, and you can travel to access health care, if you need to. 

Anyone who has a hospital appointment in Northland should attend their appointment if they are well. Some appointments may be held virtually (using Zoom or phone) – you will be advised if this is the case for you.

Note:  We are currently screening all visitors at the hospital entrance, which may add a few extra minutes at the beginning of your visit. All visitors must wear a face mask.

Pregnancy and Post Natal Care

If you are pregnant or caring for a newborn baby, it is understandable that you may be experiencing heightened levels of anxiety and distress while New Zealand is working to stop the spread of COVID-19.

Please note that our maternity facilities will remain open to provide services during the COVID-19 pandemic. If you are due to give birth, please check with your midwife or lead Maternity Carer (LMC) about the plans they have in place for you.

Your postnatal in-person visits may be affected. Your midwife will do as much as possible over the phone or via video calling. Physical assessments of you and your baby will still occur but will be done as quickly as possible.

If you require support with breastfeeding your midwife will be able to provide this. For further information please visit Ministry of Health.



Kaitiaki Partners in Care



The surge of COVID-19 cases in Northland has meant our ward staff are stretched beyond capacity. To ease some of this pressure, we are reaching out to our community to do what naturally occurs when their loved ones are admitted to our hospitals, to call on whānau members to become Kaitiaki, Partners in Care.

Up to two Kaitiaki can be nominated by a patient and their whānau to tautoko (support) and assist healthcare teams in providing excellent hauora (care for wellness and health of the whole person) for their whānau member in hospital care. One Kaitiaki may be present each day.

On admission, a whānau hui that includes the patient, a whānau member, and ward staff will help determine what duties nominated Kaitiaki are able and willing to do to relieve staff and what hours they will be available (usually between 8am-8pm). This may look a little different to usual because of the impact of COVID-19 on staffing. 

Kaitiaki can stay regularly overnight on Ward 2, during a birth and postnatal stay. In other areas, requests by a Kaitiaki to stay overnight should be facilitated if possible.

Some of the tasks they can help with are:

  • Wairua tautoko (spiritual support)
  • Whanaungatanga (building of relationships)
  • Help with personal care and grooming
  • Provide support with dressing/showering
  • Assist with meals
  • Walking
  • Help to keep the patient calm and orientated
  • Help a patient move safely (getting in and out of bed, adjusting bedding etc.)
  • Facilitate communication between a patient, the healthcare team and the extended family
  • Assisting with care of a baby
  • Support with breastfeeding

Kaitiaki will be free to leave the ward and return at any time for breaks. Their details will be with the ward staff to ensure everyone knows who is allowed on the ward. They will be offered free parking, some food and tea/coffee making facilities. However, any additional kai they require, including specific dietary requirements, cannot be catered to at this time.

We expect our healthcare teams will learn a lot from whānau and appreciate the support they can offer, taking on specific tasks. For the Kaupapa to work, it is imperative that staff and Kaitiaki share and communicate about the patient’s needs to support each other during the care process. At every shift change, the nurse responsible for the patient's care will briefly check in with Kaitiaki to discuss what tasks the Kaitiaki can do to care for their whānau member during the shift. Communication between staff and Kaitiaki is crucial to the success of this role.

If you would like more information about this, please speak with ward staff on admission.

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