Te Whatu Ora Te Tai Tokerau operates the Kaitaia to Whangārei and Whangārei to Auckland Health Shuttle services Monday through Friday, excluding public holidays.
The health shuttles are a free service available for those who require travel support to attend:
All passengers under the age of 16 must be accompanied by an adult. Children ages 7 or under are required by law to travel in an approved restraint. You will be required to supply and install this car seat in the shuttle as per the manufacturer's requirements, you will also need to supply any necessary seatbelt locking clip.
Reservations are required for the Shuttle. To make a reservation, please contact our National Travel Assistance (NTA) office on 0800 682 684 or email email@example.com. You will need your NHI Number and your hospital appointment handy. Reservations need to be made by no later than 2pm and where practicable should be made the day before travel.
Please have your ID and appointment letter available to show the driver before boarding.
Unfortunately, the shuttle services do not cater for those who require wheelchair access. Please contact our NTA office for specialised transport services.
Accommodating up to 21 passengers, please refer to the timetable for estimated departure and arrival times. Please be at the designated departure point at least 15 minutes before departure time to ensure you do not miss your shuttle as they will not wait.
|7.30am||Kaitaia Hospital||2.30pm||Whangārei Hospital|
|7.40am||Awanui Hotel||2.35pm||Cardinal Points Percy St|
|7.50am||Taipa Liquorland||2.50pm||Hikurangi Bus Stop|
|7.55am||Coopers Beach Butchery||3.20pm||Kawakawa MSD|
|8.00am||Mangonui - Wiltons Garage||3.30pm||Moerewa BP|
|8.20am||Kaeo second hand shop||3.45pm||Pakaraka Junction|
|8.40am||Waipapa Moneyshop||4.00pm||Kerikeri Library|
|8.50am||Kerikeri Library||4.10pm||Waipapa Moneyshop|
|9.05am||Pakaraka Junction||4.20pm||Kaeo 2nd Hand shop|
|9.20am||Moerewa BP||4.40pm||Mangonui, Wiltons Garage|
|9.30am||Kawakawa MSD||4.45pm||Coopers Beach Butchers|
|10.00am||Hikurangi Bus Stop||4.50pm||Taipa Liquorland|
|10.15am||Cardinal Points Percy St||5.00pm||Awanui Hotel|
|10.20am||Whangārei Hospital||5.10pm||Kaitaia Hospital|
Accommodating up to 13 passengers, please refer to timetable for estimated departure and arrival times.
The Health Shuttle departs for Auckland from the front entrance at Whangārei Hospital.
Passengers will no longer be required to provide a negative Covid-19 RAT Test to travel via the shuttle. It is requested that passengers who have cold or flu like symptoms, in the interest of fellow passengers they find alternate transport to Auckland for their appointment.
Anybody subject to isolation requirements must not travel by shuttle.
Those who self-transport may be eligible for assistance, to check this we ask that they contact the NTA team on 0800 682 684.
|7.00am||Whangārei Hospital||2.30pm||Manukau Super Clinic|
|7.30am||Ruakaka roundabout||2.40pm||Middlemore Hospital|
|7.50am||Brynderwyns Corner||2.55pm||Domain Lodge|
|8.00am||Kaiwaka||3.00pm||Auckland Hospital – Transit Lounge Level 5|
|8.15am||Wellsford Community Hall||3.15pm||Northshore Hospital|
|9.35am||North Shore Hospital||5.00pm||Wellsford Community Hall|
|9.55am||Domain Lodge||5.20pm||Brynderwyns Corner|
|10.15am||Greenlane Hospital||5.30pm||Ruakaka roundabout|
|10.30am||Middlemore Hospital||5.35pm||Whangarei Information Centre|
|11.30am||Manukau Super Clinic||5.40pm||Whangārei Hospital|
The Health Shuttles do not accept fare-paying passengers.
For those eligible, the NTA scheme can provide subsidised travel and accommodation assistance for those seeking healthcare within the public health system. Not everybody is eligible for NTA. To check your eligibility please contact your social worker or the Northland DHB NTA office on 0800 682 684.
These health shuttles operate with volunteers and appreciate donations for their services. Private shuttle services are non affiliated with Te Whatu Ora Te Tai Tokerau.
09 431 8969 Maungaturoto and Ruakaka
09 431 4121 Mangawhai
Kaipara Community Health Trust Health Shuttle 09 439 3013
Dargaville Town and Around Shuttle Phone 09 439 6306 or txt 021 966 309
St John Kaikohe/Okaihau Health Shuttle 09 401 1131
St John Russell Health Shuttle 0274 600 350
Click here for the full policy on the Ministry of Health website.