Shuttle Services | Northland DHB

Shuttle Services

Northland DHB operates the Kaitaia to Whangārei and Whangārei to Auckland Health Shuttle services Monday through Friday excluding public holidays. 

The health shuttles are a free service available for those who require travel support to attend:

  • outpatient and inpatient appointments at Northland and Auckland DHB facilities
  • parents of children with appointments at Northland and Auckland DHB facilities (you will need to supply your own approved car seat)
  • support person/carer of older people or people with disabilities that require a support person
  • those returning from a Northland or Auckland DHB facility back to their Northland residence.
Children

All passengers under the age of 16 must be accompanied by an adult. Children ages 7 or under are required by law to travel in an approved restraint. You will be required to supply and install this car seat in the shuttle as per the manufacturer's requirements, you will also need to supply any necessary seatbelt locking clip.

Booking

Reservations are required for the Shuttle. To make a reservation, please contact our National Travel Assistance (NTA) office on 0800 682 684 or email nta@northlanddhb.org.nz.  You will need your NHI Number and your hospital appointment handy. Reservations need to be made by no later than 2pm and where practicable should be made the day before travel.  

At the Shuttle

Please have your ID and appointment letter available to show the driver before boarding. 

On the Shuttle
  • Respect and follow your driver's instructions
  • Respect fellow passengers
  • Do not use offensive language
  • Do not eat or drink - water is ok
  • Do not smoke or vape
  • Wear your seatbelt at all times
  • The shuttle will only stop at designated stops. 

Unfortunately, the shuttle services do not cater for those who require wheelchair access. Please contact our NTA office for specialised transport services.  

Kaitaia to Whangārei return Shuttle

Accommodating up to 21 passengers, please refer to the timetable for estimated departure and arrival times.  Please be at the designated departure point at least 15 minutes before departure time to ensure you do not miss your shuttle as they will not wait.

Departure Time

Location   Departure Time Location
7.30am Kaitaia Hospital   2.30pm  Whangārei Hospital
7.40am  Awanui Hotel   2.35pm  Cardinal Points Percy St
7.50am  Taipa Liquorland   2.50pm  Hikurangi Bus Stop
7.55am  Coopers Beach Butchery   3.20pm  Kawakawa MSD
8.00am  Mangonui - Wiltons Garage   3.30pm  Moerewa BP
8.20am  Kaeo second hand shop   3.45pm  Pakaraka Junction
8.40am  Waipapa Moneyshop   4.00pm  Kerikeri Library
8.50am  Kerikeri Library   4.10pm  Waipapa Moneyshop
9.05am  Pakaraka Junction   4.20pm  Kaeo 2nd Hand shop
9.20am  Moerewa BP   4.40pm Mangonui, Wiltons Garage
9.30am   Kawakawa MSD   4.45pm  Coopers Beach Butchers
10.00am  Hikurangi Bus Stop   4.50pm  Taipa Liquorland
10.15am  Cardinal Points Percy St   5.00pm  Awanui Hotel
10.20am  Whangārei Hospital   5.10pm  Kaitaia Hospital

Kaitaia to Whangārei Shuttle Brochure 

Whangārei to Auckland return Shuttle

Accommodating up to 13 passengers, please refer to timetable for estimated departure and arrival times.

We apologise that during the COVID-19 Omicron outbreak we have temporarily removed the Whangārei Info Centre and Brynderwyn Stops. Please contact the NTA office to make other arrangements.
To ensure our passengers' safety, all passengers must complete a Rapid Antigen Test (RAT) prior to boarding the shuttle. Please arrive beneath Jim Carney Centre by 6:30am to complete your RAT test. Ruakaka and Kaiwaka passengers will have a RAT test couriered to use the morning of travel.

Departure Time

Location   Departure Time Location 
7.00am Whangārei Hospital     2.30pm Manukau Super Clinic
7.30am Ruakaka roundabout   2.40pm Middlemore Hospital 
8.00am Kaiwaka   2.30pm Greenlane Hospital
8.15am Wellsford Community Hall   2.40pm Domain Lodge
9.40am Northshore Hospital   3.00pm Auckland Hospital – Transit Lounge Level 5
9.50am Auckland Hospital   3.15pm Northshore Hospital
9.55am Domain Lodge   5.00pm Wellsford Community Hall
10.15am Greenlane Hospital   5.15pm Kaiwaka
10.30am Middlemore Hospital   5.30pm Ruakaka roundabout
11.30am Manukau Super Clinic   5.40PM Whangārei Hospital

Whangārei to Auckland Shuttle Brochure

The Health Shuttles do not accept fare-paying passengers.

National Travel Assistance (NTA)

For those eligible, the NTA scheme can provide subsidised travel and accommodation assistance for those seeking healthcare within the public health system. Not everybody is eligible for NTA. To check your eligibility please contact your social worker or the Northland DHB NTA office on 0800 682 684.

NTA  Website

NTA Eligibility Checker

NTA Registration Form

NTA Claim Form

Private Shuttle Services 

These health shuttles operate with volunteers and appreciate donations for their services. Private shuttle services are non affiliated with Northland DHB.

Linking Hands Inc. Health Shuttle Services 

09 431 8969 Maungaturoto and Ruakaka

09 431 4121 Mangawhai

Kaipara Community Health Trust Health Shuttle 09 439 3013

Dargaville Town and Around Shuttle Phone 09 439 6306 or txt 021 966 309 

St John Kaikohe/Okaihau Health Shuttle 09 401 1131

St John Russell Health Shuttle 0274 600 350

Click here for the full policy on the Ministry of Health website.   

Last modified: