Please contact Te Whatu Ora Te Tai Tokerau (formally Northland DHB) communications team if you have a media enquiry.
Email email@example.com or phone the media and communications team via the Whangārei Hospital campus on (09) 430 4100.
Often if you can specify in an email what information you are requesting and provide your full contact, this can make the process more straightforward and help with record-keeping.
Contacting the communications team can save you time and trouble trying to track down medical staff and researchers who specialise in the subject you are covering. Often we can put you in contact with a busy practitioner who may not otherwise understand the demands of your deadlines.
Requests under the Official Information Act 1982 should come firstly to the OIA team, who will acknowledge your request and advise on the response process.
Please visit the full OIA page for the detailed process and to view the latest responses.
Click here for Release of Patient Information and Privacy Act guidelines.
For all emergency enquiries or patient condition updates, please call the Whangārei Hospital campus on (09) 430 4100 and ask to be put through to the hospital duty manager. All requests for patient conditions, staff and patient interviews, photographs or filming must be made through the hospital duty manager.
Under no circumstances may interviews, filming or photography be carried out on all Te Whatu Ora Te Tai Tokerau hospital sites and facilities without permission from the communications unit team (on weekdays) or the hospital duty manager (holiday periods, after hours and at weekends). If you carry out filming or photography without permission, our hospital security teams will ask you to leave the site immediately.
What patient condition updates mean:
While we respect that some families may want to share information with the media, we respect and support other families' right to decide whether or not to engage with the media.
Often patients/parents will agree to pass on additional details to our communications team. We will obtain consent for this release of information as quickly as possible and report these additional facts.
When patients or their family members decline consent for release of information and request that all information about them or their child remains confidential, we are unable to comment on such patients.
Confirmation of a patient's death occurs only with family consent and after notifying next of kin. Sometimes we will refer you to the police media liaison officer rather than comment ourselves.
Te Whatu Ora Te Tai Tokerau is responsible for hospitals at Whangārei, Dargaville, Kawakawa and Kaitaia as well as smaller sites and clinics throughout our region.
The media and communications team must approve access by the media to any of our hospitals for professional duties. Please let us know your needs in advance. If your plan includes photography of a patient, family or a staff member at one of our hospitals, we can obtain photo consent on your behalf in advance. This will avoid delays. In group situations, a member of the communications team will be on hand to let you know which patients you can photograph.