Patient and Visitor Information | Te Whatu Ora - Te Tai Tokerau

Patient and Visitor Information

Our approach to your care
A matou whakatata ki o tumanako

Staff at our hospitals recognise that you know best how your body responds to illness and other life experiences and will endeavour to support you throughout your healthcare journey.

We would like you to continue making decisions regarding your health and caring for yourself with our assistance and support.

There will be some things that you will be able to do for yourself and others that you will need help with. We will support your right to be fully informed about your health situation and care. Please don't hesitate to ask for more information or to question anything you don't understand.

We encourage the support of a close relative or friend and would be happy to discuss how you might like them involved in your care. We are also happy to provide support through our Takawaenga service or Chaplaincy service.

If your child is a patient, you are welcome to stay with your child.

Click here for information to help you prepare for your visit. 


Visiting Hours

Visiting hours and policies change occasionally, click here to see the current visiting hours.


Hospitals are a place of kindness, respect and care for everyone

Our kaimahi (staff) must be able to do their mahi (work) in a safe working environment. We consider our patients and whānau an essential part of the healthcare team, and know that being in hospital can be overwhelming at times.

Please ask for help if you have concerns, or you feel uncomfortable or frustrated at any time, so we can support you. 




Tō tātou iwi, tō tātou whanaungatanga
Our people, our relationships

E mōhio ana mātou ka taea e ngā taiao o te hōhipera, te Whakararuraru
We know that hospital environments can be stressful

Ka pai ake te whakaora I te wā e marino ana tātou
Healing happens best when we are calm

Āwhina mai kia mātou kia noho tēnei hei wāhi atawhai whakaute me te manaaki mō te katoa
Please help us make this a place of kindness respect and care for everyone

Kia mōhio mātou me pēhea e taea ai e mātou te āwhina?
Let us know how we can help?

Mauri ora!



Wellbeing Resources



Get to talk or text with a trained counsellor.

Our service is completely free.

Find out more


Call 0800 456 450 for information as well as services in your own region for support around domestic violence. 

Find out more


Need help right now?
Lifeline Aotearoa helpline and textline provides 24/7 confidential support.

Find out more 


We provide information and resources for people working towards the elimination of family violence.

Find out more

  Call the Depression and Anxiety Helpline on 0800 111 757 for support from trained counsellors.

Find out more


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