Working from Home Support | Te Whatu Ora - Te Tai Tokerau

Working from Home Support

All working from home arrangements are to be approved by your manager.

The Northland District Health Board Working from Home policy outlines how to put this arrangement in place and also includes a Self-check tool (Appendix A) which identifies necessary tools, equipment and hazards.



Keeping cyber secure at home

With the increased risk of cyber security threats, it is important to take additional security steps:

  • If using your own computer ensure you have up-to-date anti-virus software installedMicrosoft Security Essentials is a free application which works well with computers that use microsoft windows as their operating system.
  • Use a long password for your home router or modem preferably with hexadecimal numerals e.g. “summertime1974!”.
  • Update iPads or other mobile devices with the latest upgrades.
  • Keep passwords and log-ins secure - do not share them or write them down.
  • Continue to be vigilant for scam and phishing emails - do not click on suspicious links, report them using the phishing button in Outlook.
  • Use multi-factor authentication for logging into regional systems via Citrix.
  • Do not forward documents to your personal email/home computer.


Is this your first time accessing the intranet from home?

If this is your first time logging into your Northland DHB account using this computer, then email the or phone 09 470 0000 ext 7469 to arrange for the relevant instructions on how to register and login to Citrix to be sent to you. 

Note: Please phone ONLY if you don’t have email access as they may not be able to answer immediately.


Accessing your work email from home

You can still access your email via this webmail link, which can also be accessed from this Northland DHB website.

To login:

At Domain\Username enter: nhl\xxxxx "xxxxx" = your user name.


Improving connectivity performance as everyone connects remotely
  1. Use Outlook Web Access rather than using Outlook via Citrix.
  2. “Get on then get off” – if you have done what you need to and don’t need to be logged in, logging off will release bandwidth and licences for those performing clinical functions.
Contacts for further help

If you have any trouble with getting onto Citrix or applications are missing, please email the or phone 09 470 0000 ext 7469.  Please phone ONLY if you don’t have email access as they may not be able to answer immediately.


Using Zoom for meetings

Note: Zoom does not work well via Citrix - either minimise or log out of Citrix first. 

Joining Zoom is free and although you don’t need to set up a Zoom account to join a meeting, it is recommended to create one if you don’t have one already. 

You will need to create a Zoom account to host a meeting. 

Create a Zoom account:

  1. Open your Internet Browser before you log onto Citrix and sign up at
  2. Download Zoom software for PC/Mac here.
  3. Zoom Mobile app is free from your Play/Apple store

If you need to host or schedule meetings with more than two participants and longer than 40 minutes, you may be eligible to upgrade to a Zoom Pro licence. Please email

You can find lots of great tips available here for using Zoom.


Tips for keeping records safe

There are increased and additional risks to records when working from home or remotely – it is important to create and keep track of your records as usual.

Working from home you still need to:

  • Make and keep records of work activities
  • Keep records safe
  • Ensure there is no unauthorised disposal of records
  • Comply with the organisations recordkeeping policies and procedures
  • Make sure the records are transferred or captured into your official recordkeeping or business systems when you return to your normal workplace.

Remember working from home can pose issues to record keeping and sharing:

  • Records may not be captured straight away or at all
  • Inability to control duplicates or keep track of multiple versions
  • Harder to control access to records, particularly confidential or sensitive records
  • Other staff may not be able to access the records they need if it is stored on a personal or individual device (e.g. USB, desktop, portable hard drive)
  • Some records may not be included in any back-ups if not on a networked drive, application or work cloud

Manage the risks - things to consider when creating a record

You should give careful consideration to what records you need to capture and how that is done.

  • How you would use digital signatures to sign documents if you can no longer print and scan them?
  • What records need to be accessed by others?
  • What social media content will become a record?
  • New record formats you need to capture, e.g. recorded teleconferences or chats (e.g. Zoom).





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