Terms & Conditions | Te Whatu Ora - Te Tai Tokerau

Terms & Conditions

If you choose to use MyWai you will need to accept some terms of use – these form an agreement between you and Te Whatu Ora – Health New Zealand.

On this page

  1. What you are agreeing to
  2. Disclaimer
  3. Continuity of service
  4. Changes to the terms of use
  5. Security

What you are agreeing to

By registering with MyWai, you understand and agree that:

  • your age must be 16 years and above to use MyWai. For younger people between 12-16 we may still be able to give you access to MyWai. Please talk to your care provider when you meet with them in person.
  • on registering with MyWai, you choose to use My Health Account as your login provider, then the terms of use for My Health Account (except to the extent that they conflict with these terms of use) will also apply to you – you can access those when you register for a My Health Account.
  • if you register using My Health Account, then you consent to us using your validated My Health Account and the personally identifiable information associated with it, to ensure that the information matches.
  • by entering information into MyWai, you are confirming that the information you enter is true and correct
  • to enter information on behalf of someone else, you must have the legal authority to do so, or have obtained permission of the person concerned
  • information you enter into MyWai is viewable by those involved in your care, and they may discuss this information with you as part of their communications with you.
  • you must not use MyWai to abuse, harass, threaten, intimidate another person or to transmit offensive or prohibited content or materials.

Your My Health Account login and/or your MyWai login is valuable and confidential. It authenticates your online identity so you can use MyWai. You must take good care of the login details you create (email address and password) and keep them secure. You agree to:

  • notify the MyWai Team on 0800 4MYWAI (0800 463384) immediately if you know, or have reason to believe, that there has been or is potential for fraudulent or other unlawful use of your login.
  • immediately change your password and notify the MyWai Team on 0800 4MYWAI (0800 463384) if you believe the security of your password has been compromised or if you are aware of any unauthorised use of your My Health Account login.

Anyone who knowingly accesses or uses, or attempts to access or use, MyWai for an unlawful purpose may be liable to prosecution under New Zealand law. This includes:

  • fraud or attempted fraud or hacking or attempted hacking or seeking information on behalf of another person without legal authority or their permission or identity theft,
  • entering information on behalf of another person without legal authority or their permission.

If you would like support using MyWai, email mywai@healthalliance.co.nz


Except where we have an explicit legal obligation under New Zealand legislation we disclaim and exclude all liability for any claim, loss, demand, or damages of any kind whatsoever (including negligence) arising out of, or in connection with, the use of either MyWai, or the information, content or materials included on MyWai.

It’s your responsibility to provide accurate information, and we are entitled to rely, without making further inquiry, on information provided by you or any third party you choose to interact with via MyWai.

Continuity of service

We will make reasonable efforts to keep MyWai operational at all times, but we make no warranty or representation, express or implied, as to continuity of the service.

We reserve the right to suspend, terminate, or otherwise alter access to some or all of the services at any time and without notice if we consider that:

  • this is necessary to maintain the integrity or security of MyWai or related services; or
  • your login is being misused or has otherwise been compromised; or
  • you breach these terms; or
  • we decide to remove or reduce the services available.

Changes to the terms of use

We may revise these terms of use at any time. Revisions take effect when published to this website.


You must not modify, distribute, alter, tamper with, repair, or otherwise create derivative works of MyWai unless expressly permitted.

You must not reverse engineer, disassemble, or decompile MyWai or apply any other process or procedure to derive the source code of any software included in the Services (except to the extent applicable law doesn’t allow this restriction).

MyWai has been, and will continue to be, subject to independent security audits. If you discover a potential security vulnerability or suspect a security incident related to this service, email to mywai@healthalliance.co.nz or follow the disclosure process on cert.govt.nz(external link).


What can you do to help protect your data?

Although we have a number of security measures in place to protect your data, there are some things you can do as well to protect your information online. The following list includes recommendations to reduce the risk of someone else accessing your information in the MyWai application.

  1. Choose a strong password
  2. Try not to reuse passwords
  3. Turn on two-factor authentication
  4. Install an antivirus solution and scan for viruses regularly
  5. Keep your devices and your applications up-to-date
  6. Avoid sensitive transactions on free wifi

For more information on each of the above recommendations, refer to the CERT NZ web site here - cert.govt.nz(external link).

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