An Absolute Game Changer - Mobile Ear Clinic | Te Whatu Ora - Te Tai Tokerau

An Absolute Game Changer - Mobile Ear Clinic

When Maisie Burns was one, she loved music and had the groove. Over time, that started to disappear, and Maisie’s parents noticed that her language and balance were not developing.

“She was constantly waking up in the night with her fingers in her ears and had solid wax stuck, as well as snoring,” say parents, Alana Lewis and Robbie Burns.

“We went to the Mobile Ear Clinic and saw Jan. We were advised to try to loosen the wax with oil and keep coming back to see if she could get it out.

Over a few visits, she decided Maisie needed to be referred to the Ear, Nose and Throat clinic to get the wax out as the oil wasn't really working.

“She advised we would probably have to wait a few months for an appointment. But the next day we had a phone call, an appointment was made for within three weeks, which was amazing,” Alana says.

On the day of Maisie's second birthday, the family went to Whangārei ENT at Whangārei Hospital where Maisie had an audiology test.

“We then went through to ENT where we were greeted by Ben and his lovely nurse. They were amazing with Maisie and made her feel very relaxed.

They then removed the wax from Maisie's ears and discovered she had glue ear in both ears, and she would need grommets as well as her adenoids removed.

“Maisie also had sleep apnoea, so the team advised they wanted her to go onto an urgent list as she was so young and at a crucial age for her hearing. Her first appointment was in October and her surgery was in December at Kaitaia Hospital.”

The staff were incredible, Alana points out.

“My daughter would also take her baby doll and all the doctors we saw, would always give her baby an ear check. This reassured her that she was safe. It is the little things they did to make it special.

“Jan at the Mobile Ear Clinic is wonderful, kind and caring and really knows her stuff and we a have been lucky, to have regular check-ups with her. The team at Audiology at Whangārei Hospital were amazing and the wonderful team at ENT. We are so grateful to Kaitaia hospital and their wonderful staff, and it is a beautiful hospital,” says Alana.

Now three, Maisie does not have grommets anymore, she is sleeping through the night, talking amazingly and can also ride her bike.

“It felt like an absolute game changer and overnight experience. We will continue to have regular ear checks to make sure it doesn't come back, and if so, will go down that path again,” Mum guarantees.

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